We offer free shipping on all orders within the United States. Most in-stock apparel ships within 7–10 business days of order and artwork approval; a 3-day rush service is available for an additional fee if you need your order sooner. Call us at 205.789.5220 if you have a firm deadline and we’ll confirm we can hit it before you order.
Once your order ships, you’ll receive a confirmation email with tracking information. Delivery times vary by carrier and destination and are estimates, not guarantees.
We currently ship to addresses within the United States. If you need delivery outside the U.S., contact us at support@villageprinteronline.com before ordering to confirm availability and cost.
Order Changes & Cancellations
Because every order is custom printed to your specifications, we can only make changes or cancel an order before it enters production. Once your artwork is approved and production has started, we’re unable to change sizes, colors, quantities, or artwork, or cancel the order. If you need to make a change, contact us immediately at support@villageprinteronline.com or 205.789.5220 and we’ll do what we can.
Returns & Refunds
Because our products are custom-printed to order, we do not accept returns for buyer’s remorse, incorrect size selection, or changes of mind. Please double-check sizes, colors, and artwork carefully before approving your order — we’re happy to answer questions before you submit.
We stand behind the quality of our work. We will provide a free reprint or a refund, at our discretion, if:
- Your order arrives with a printing defect (misprint, significant color mismatch from the approved proof, cracked or peeling ink, etc.)
- Your order does not match the artwork/proof you approved
- Your order arrives damaged in transit
- You receive the wrong item, size, or quantity due to our error
To request a reprint or refund, email support@villageprinteronline.com within 14 days of delivery with your order number and photos of the issue. We’ll review and get back to you within 2 business days with next steps.
Approved refunds are issued to the original payment method and may take 5–10 business days to appear on your statement, depending on your bank.
Damaged or Lost Shipments
If your package arrives visibly damaged, please keep all packaging and contact us within 5 days of delivery so we can file a claim with the carrier and get a replacement to you.
If tracking shows your order as delivered but you haven’t received it, contact us within 7 days so we can investigate with the carrier.
Questions
Reach us any time at support@villageprinteronline.com or 205.789.5220, or use live chat on the site.
